This Privacy Policy explains how Nova Retail ("Nova Retail", "we", "us" or "our"), a QR-code ordering platform operated by Devlance and available at novatechretail.com, collects, uses, shares and protects personal information. It applies to our website, the customer ordering experience, and the dashboards used by shops, staff, delivery drivers and administrators (together, the "Service").
Nova Retail is a technology provider that shops use to publish a catalog and take orders. When you use the Service as a customer of a shop, that shop is generally the controller of your information and Nova Retail acts as a processor on its behalf. Please also review the privacy notice of the shop you are ordering from.
1. Information we collect
Information shops and staff provide
When a shop signs up or a staff member is given access, we collect account details such as name, email address, phone number, shop name, role, and login credentials, together with the catalog content, branding, pricing and settings that the shop configures.
Information customers provide
When you scan a QR code and place an order, we may collect the table or venue you are ordering from, the items and customizations you select, order notes, and — where you choose to provide them — your name, phone number and any contact details needed to fulfill or pay for the order.
Payment information
When you pay online, card and payment details are collected and processed directly by our third-party payment providers (such as card processors, Whish Money and Mastercard networks). Nova Retail does not store full card numbers; we receive only a limited confirmation of the transaction (for example, status, amount and a reference).
Information we collect automatically
Like most online services, we automatically collect certain technical data when you use the Service, including IP address, device and browser type, language and region settings, pages viewed, and interaction and diagnostic logs. We use cookies and similar technologies to keep you signed in, remember preferences and secure the Service.
2. How we use information
- To operate the Service — display catalogs, process orders, route deliveries to drivers, and show live order status.
- To process payments and prevent fraud.
- To create and secure accounts, authenticate users and manage roles and permissions.
- To provide reports and analytics to shops about their own orders and sales.
- To respond to enquiries submitted through our contact form and provide customer support.
- To maintain, troubleshoot and improve the Service and develop new features.
- To comply with legal obligations and enforce our terms.
3. Legal bases for processing
Where applicable law requires a legal basis, we rely on: performance of a contract (to deliver the Service and your orders); our legitimate interests (to secure, maintain and improve the Service and prevent abuse); your consent (for example, optional communications); and compliance with legal obligations.
4. How we share information
We do not sell your personal information. We share it only as needed to run the Service:
- With the shop you order from — so it can prepare, serve and account for your order.
- Service providers — hosting, infrastructure, messaging, analytics and support vendors who process data on our behalf under confidentiality obligations.
- Payment providers — to process online payments and reconcile transactions.
- Legal and safety — when required by law, regulation or legal process, or to protect the rights, property and safety of Nova Retail, our customers or the public.
- Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.
5. Payment processing
Online payments are handled by regulated third-party providers. Your use of those payment methods is also subject to the provider's own terms and privacy notices. We recommend reviewing them before paying online.
6. Cookies and similar technologies
We use strictly necessary cookies to operate the Service (such as keeping a session active and securing forms), and may use functional and analytics cookies to remember preferences and understand usage. You can control cookies through your browser settings; disabling some cookies may affect how the Service works.
7. Data retention
We keep personal information for as long as needed to provide the Service, and thereafter as required to comply with legal, accounting, tax or reporting obligations, resolve disputes and enforce our agreements. Order and sales records are typically retained on behalf of the shop according to its own retention needs and applicable law.
8. Data security
We use technical and organizational measures designed to protect personal information — including encryption in transit, access controls, and role-based permissions. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. International data transfers
Nova Retail is operated from Lebanon and may use service providers located in other countries. Where information is transferred across borders, we take steps to ensure it remains protected consistent with this Policy and applicable law.
10. Your rights and choices
Depending on your location, you may have rights to access, correct, update or delete your personal information, to object to or restrict certain processing, and to withdraw consent. Because a shop is usually the controller of customer data, please direct such requests to that shop; where Nova Retail is the controller, or to help route your request, contact us at [email protected].
11. Children's privacy
The Service is intended for use by shops and their adult customers. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
12. Third-party links and services
The Service may link to third-party websites or rely on third-party services (such as payment providers). We are not responsible for their content or privacy practices, and this Policy does not apply to them.
13. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above, and material changes may be highlighted within the Service. Your continued use after an update means you accept the revised Policy.
14. Contact us
If you have questions or requests regarding this Privacy Policy or your personal information, contact us:
- Email: [email protected]
- Phone / WhatsApp: +961 71 250 928
- Address: Beirut, Lebanon
See also our Terms of Service.